The after sales service has become one of the most important factors to secure customer satisfaction and loyalty in the consumer electronics business. Furthermore, today service sales and service innovation offer new ways to generate revenue and reduce warranty costs in an environment of slim margins and harsh competition. Consequently, being best-in-class in after sales services can contribute to the competitive advantage of consumer electronics manufacturers and brands.

The Jetsam Service Management GmbH is able to deliver these best-in-class after sales services in CE companies in an efficient and innovative fashion. For its customers Jetsam is able to manage all forms of after sales processes, ranging from technical support and service parts management to service sales and marketing.